Terms and Conditions

Product Returns/Exchanges

Casa Di Luce wants you to be a 100% satisfied with your order. If for some reasons you are not completely satisfied with your order, you can return the product for the store credit or exchange only within 15 days upon receiving your order. Special orders (products we don’t have at this moment in stock) are not returnable. If you are unsure if an item can be returned, please email sales@casadiluce.ca before placing an order. No cancellation or returns will be accepted on any furniture items, special orders and items purchased from our sale/clearance section. Products that are to be returned should NOT have been used and be in its original packing, receipt included and insured for the full amount. At our discretion, any item returned that is not in its original packaging and in brand new condition may be subject to additional charges up to 50% of the value of the item. Please send your shipment postage prepaid by insured post services to the following address:

Casa Di Luce, 89 Tycos Drive, unit 102, Toronto, ON, M6B 1W6, Canada

For your protection, returned packages must be insured for the value of your merchandise. Pack items carefully. Please note that you are responsible for the safe return of the merchandise and for all shipping costs. Shipping and handling fees are non-refundable. Please feel free to contact sales@casadiluce.ca or dial 1 416 650 9837 if you have any questions about our products so we may answer your questions before ordering.

Prices and Discounts

Discounts cannot be combined with any other offer or promotion. Our "best pricing" policy affords you the greater discount available. We are happy to work with interior designers and decorators, and we can offer special discounts.

Please call 416-650-9837 for further information.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Casa Di Luce reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Cancellations and Changes

If you would like to cancel or make any changes to your order, please contact us within 1-2 days you placed your order at 1-416-650-9837. Many orders ship immediately, so we need to know about any changes as soon as possible. Casa Di Luce hours are Monday-Friday 10 a.m. - 6 p.m., Saturday 10 a.m. - 5 p.m., Sunday 11 a.m. - 5 p.m. You may also e-mail us at sales@casadiluce.ca

Damaged Merchandise

We try to make every effort to pack items very carefully so they will arrive at your door safely. Due to the delicate nature of some of the goods breakage does occur. If you receive damaged merchandise we will replace it at our first convenience. Please contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call 416-650-9837 or email Customer Service