Customer Service

Shipping & Delivery

At Casa Di Luce we do our best to make your shopping experience positive. We individually review all delivery options and find the fastest, most cost-effective solution. Shipping charges do not include customs charges, duties, dock fees, or any other internationally related charges.

The standard delivery charge is taken for a large part of our product range and is defined after we receive your order with your shipping address. Standard delivery is used for accessories and small furniture and lighting fixtures.

Where the delivery charge is not indicated, please contact our customer service for rates at +1 (416) 650-9837 or e-mail us at sales@casadiluce.ca If you e-mail us, please include your name, shipping address, daytime phone number and the items you would like a shipping quote for. Handling fees may be added to the items, which require extra care.


International Shipping

If you reside elsewhere and would like to ship an order outside the U.S. or Canada, we would be happy to assist you. You may e-mail us to sales@casadiluce.ca or contact us by phone at 416-650-9837.


Privacy & Security Policies

Casa Di Luce is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information (your name, telephone number, shipping address, etc.) and financial information (credit card number and expiration date). This information is used for billing purposes and to fill customers orders. If we have trouble processing your order or need to confirm or track your order, this contact information is used to get in touch with you.

We do not share your e-mail address. We use e-mail to correspond with you about orders, and if you choose to provide you with updates about new products and services, discounts, special promotions or upcoming events. We do not sell our mailing lists.

We collect and store certain other information automatically whenever you interact with this Website. For example, we collect your IP address, the Web page from which you came, and a record of your activity on our site. We also collect information regarding traffic patterns and site usage.
The information we receive allows us to improve our product offer and your shopping experience, making shopping easier and more enjoyable.


Returns & Replacements

We try to make every effort to pack items very carefully so they will arrive at your door safely. Due to the delicate nature of some of the goods breakage does occur. If you receive damaged merchandise we will replace it at our first convenience. Please contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call 416-650-9837 or email sales@casadiluce.ca
Most of our items are handcrafted. Small irregularities in shades, surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects. Actual items may differ slightly in color than images on the Website.


Ordering

We realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the electronic invoice that you receive from us via e-mail serves as your official receipt. If at any time you misplace or delete this e-mail, we would be happy to resend it.